Help Desk - Start here

The new online Help Desk Software by Kayako SupportSuite v3.60.04 will help us better schedule, complete and track Help Desk requests. The "Support Suite" is located at the following address: http://hd.aju.edu/   The "Support Suite" has a number of useful features:

  • self registration

  • ticket submitting, viewing and updating

  • knowledgebase

  • news

  • downloads

  • more....

Before you begin using the software you will need to Register. Please click here to see instructions.

How to use Help Desk application:

  1. Before submitting or viewing tickets you need to Log In (Click for Instructions)

  2. Submit your requests as a help desk ticket (Click for Instructions)

  3. View/Update your submitted help desk ticket(s) (Click for Instructions) 

  4. Save Shortcut to the Help Desk on your Desktop (Click for Instructions)